A Colectica Maintenance Plan helps you to protect your software investment. Customers receive priority product support for a designated number of support contacts, as well as all product upgrades that are released during the period of the maintenance contract.
|Standard Maintenance||Premier Maintenance|
|Number of support incidents||3||9|
|Number of customer contacts||1||3|
|Guaranteed response time||1 business day||2 business hours|
|Invitation to participate in product planning||No||Yes|