Maintenance Plans

A Colectica Maintenance Plan helps you to protect your software investment. Customers receive priority product support for a designated number of support contacts, as well as all product upgrades that are released during the period of the maintenance contract.

Standard Maintenance Premier Maintenance
Knowledge Base Yes Yes
Patches Yes Yes
Upgrades Yes Yes
Number of support incidents 3 9
Number of customer contacts 1 3
Guaranteed response time 1 business day 2 business hours
Invitation to participate in product planning No Yes